Parked order

[bbisiriy]

Hello, I am a new customer and I recently ordered the iPhone 13 through the pay monthly service but its been a few days now and my order has said parked for 4 days now, Though the delivery date does say the 17th of September I am a little worried as I don't know if this is a normal part of the process or not, Any help please?

[Carley_S]

Hi @bbisiriy

Welcome to the community forums. 

I'm sorry to hear of your concerns. We can certainly check at our side to see what we can see at our side. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon. 

[bbisiriy]

Hello , sorry to bother again but Is there anybody else who could help me? I haven’t received any more information as to what’s going on and I’ve responded to the private message but haven’t received any reply back.

[Carley_S]

Hi @bbisiriy

There may be some delay in responding due to working hours. Replies are not instant, but we will respond as soon as we are able.