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Parked order

Joining in

I ordered an iphone, it all went through. I was the contracts to sign and an email to say welcome to virgin media and how to manage my account. when I went to check online about 15-20 mins later it had said my order was parked. can someone explain this to me please? why I had been sent contracts to sign but now it's parked? thank you.


Forum Team
Forum Team

Hi there @Chunkymonkey90 


Thank you so much for your first post and welcome to the forums! 


I'm so sorry to hear this happened with your recent order. Can I ask what model of iPhone this was?


Thanks again.

Hi, it was the iPhone 13 pro Max in gold. Thank you






Thanks for coming back to us @Chunkymonkey90.

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Kindest regards,