Virgin Media Community

[Macca12]

I placed an order for a mobile contract and the order has been parked with no given reason just saying someone will be in touch which has not happened , also yous have set up a direct debit to take money from my bank without even sending a device,  shocking customer service , can't even get an answer on the online chat to see what is going on 

[Tom_W1]

Hi @Macca12, thanks for your post although I'm sorry to hear of your concerns raised.

I'll need to send you a PM to discuss and look into this further, so please expect this to arrive shortly and respond when you can!

Many thanks