Virgin Media Community

[fbd96]

Hi,

I've just placed an order and it's marked as parked. Would you please let me know if it's likely to be processed or not, as my phone broke and I need one asap for work/uni?

[Natalie_L]

Hi fbd96, 

Welcome to the Community and thank you for posting. 

I am sorry to hear your order has been parked. A parked order usually occurs when the team are required to run some additional checks on the information provided at the point of sale. 

This can take up to 5 days but if you do not hear anything within this time, we would recommend speaking with our sales team directly on 0800 052 0238.

Please let us know if you have any further questions or concerns. 

Thanks