Virgin Media Community

[Kirstdaviesx]

This is my first time trying to use virgin media, everything seemed ok when ordering, but now I’ve checked and my order is parked?

it seems there’s a lot of issues at the moment. Please can someone tell me what I can do? If it’s going to take a while I’d prefer to just cancel the order

[Zach_R]

Hi @Kirstdaviesx,

Thank you for your post and welcome to our community forums. We're here to help.

I am very sorry to hear that there's a delay in receiving your order. Have you received any communication or contact to state why this is the case? When and how did you make the order?

Thanks,