Menu
Reply
Oliver_1
  • 1
  • 0
  • 0
Joining in
551 Views
Message 1 of 8
Flag for a moderator

Parked order

I put an order in for an iPhone 12 Pro Max last night and I went to check on the status, which said it is ‘parked’ and there was trouble processing the order and that the team will be in touch to discuss the order. Can someone help resolve this? 

0 Kudos
Reply
Megan_L
  • 2.84K
  • 171
  • 302
Forum Team
Forum Team
500 Views
Message 2 of 8
Flag for a moderator

Re: Parked order

Hi Oliver_1,

Thanks for using the forums to get this issue with your parked order looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you. 
Usually a mobile order is parked due to -

  • Incorrect information given when processing order
  • Failed credit check 
  • Fraud check
  • System error

I can look into your order here on the forums for you, however you can also text 0753 301 6422 or call 0345 600 0789 if you need to. 
I will send you a PM now asking for some further information. 

Thanks!

Megan_L
 

0 Kudos
Reply
Dmorgan123
  • 3
  • 0
  • 0
Joining in
485 Views
Message 3 of 8
Flag for a moderator

Re: Parked order

Ordered a iPhone 12 and iPad yesterday and order has been saying parked since any ideas why?

0 Kudos
Reply
Zoie_P
  • 4.44K
  • 184
  • 349
Forum Team
Forum Team
481 Views
Message 4 of 8
Flag for a moderator

Re: Parked order

Hi Dmorgan123, 

Sorry to hear this, a parked order can be for various things such as item not in stock, or free gift not in stock, or credit check failed, you will need to call our team for an update on this 0345 454 1111

Zoie

0 Kudos
Reply
Dmorgan123
  • 3
  • 0
  • 0
Joining in
478 Views
Message 5 of 8
Flag for a moderator

Re: Parked order

I tried calling the number earlier today and got no answer 😞

0 Kudos
Reply
Dmorgan123
  • 3
  • 0
  • 0
Joining in
423 Views
Message 6 of 8
Flag for a moderator

Re: Parked order

Would anyone be able to help me with my parked order as I’m still unable to get answers ?

0 Kudos
Reply
enlli
  • 9.33K
  • 1.4K
  • 2.69K
Very Insightful Person
Very Insightful Person
419 Views
Message 7 of 8
Flag for a moderator

Re: Parked order


@Dmorgan123 wrote:

Would anyone be able to help me with my parked order as I’m still unable to get answers ?


Problem is the team on here don't have access to sales info so you will get a generic response.

You would not believe the number of people who come on here with the same complaint.

Parking orders is one thing, but the lack of any information or communication with the customer (even when the say they will ring) afterwards is unforgivable 

 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Hayley_S
  • 3.9K
  • 129
  • 257
Forum Team
Forum Team
408 Views
Message 8 of 8
Flag for a moderator

Re: Parked order

I am sorry for this @Dmorgan.

 

Please can you call our sales number - 0800 183 1234, we are unable to assist with this from this platform unfortunately.

 

I hope you get the answer you are looking for.

 

Thanks, 

Hayley
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply