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Becokeefe
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Parked order

Hi my order has been parked but I can not ring up as my current phone is broke? What do I do does it mean I didn’t pass credit check? 

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John_GS
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Re: Parked order

Hi Becokeefe

 

Thanks for posting and welcome to the community. 

 

When an order is parked, this means the back office team need to further checks to determine whether or not you have passed the checks for the phone. These timescales are a max 3 working days and you'll be contacted either way.

 

Have you spoke to the team? 

 

Kind regards,

 

 

John_GS
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Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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