I am a new virgin mobile customer. I ordered the iPhone 11 with air pods on the 6/08/20 and picked a delivery date of today which is the 8/08/20. I had an email saying there would be more check which is understandable, however when I checked it said my order has been parked and someone will be in touch. I haven't heard from anyone and I have tried contacting the number provided but no answer. I just want to know why my order is parked and if I am eligible for the mobile contact.