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Parked order?

Hi,

I ordered a phone almost a week ago and it has been parked since then. 

I have seen similar posts and didn’t really get a definite answer. I haven’t been contacted from someone yet and was hoping someone from Virgin could give me a message to explain what’s happening. 

 

Thanks

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Re: Parked order?

Good Afernoon Kixn21,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you're order has been parked, have you had any light shed on this since your post on Tuesday?

 

If you're still seeking assistance, drop a response below and we'll be happy to assist you

 

Kindest regards,

 

David_Bn

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Re: Parked order?

Hi David_Bn,

Sadly I still need assistance.

I did miss a call from the number “ +800 1836411” and seen from another post that this wasn’t a virgin media number. 

 

Thanks

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Re: Parked order?

Thanks for coming back to me,

 

Let's take a closer look into this for you. Check out the purple envelope in the top right hand corner for a PM from me

 

Kindest regards,

 

David_Bn

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