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Parked order

We ordered a iPhone se yesterday got a couple of emails saying the account was set up then the order was parked and haven’t heard anything since, it’s my nan taking the contract out and her credit rating is perfect so don’t understand this is an emergency as her phones broken and she needs one especially during these times 

please contact me ASAP as I can’t get through to no one! If it can’t be sorted tell me I’ll go else where 

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Re: Parked order

Hi Jadec442, 

Thanks for your post and welcome to our community. 

Very sorry to hear that your order has been parked, I can appreciate this ins't ideal and you're keen to know why. 

As you posted this on Sunday can I ask if this has been sorted for you since?


Orders are usually parked due to us needing to do some more checks, or we might not be able to offer that particular deal after some extra checks. 

Let us know if you still need help and we can do this via a PM.

Emma_C - Forum Team
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Re: Parked order

Hi there 

yes it’s sorted I cancelled the plan and went eles where your customer service is disgraceful definitely don’t want to have to deal with that for 3 years! 

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Re: Parked order

I'm very sorry to hear that Jadec442, this is disappointing. 

We appreciate the feedback and would love to have you back in the future. 

Let us know if there's anything else we can do to help. 

Emma_C - Forum Team
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