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Parked order

Hi, 

yesterday morning I bought an iPhone 11 with AirPods on your website. My current phone hasn't broken and I am left without one.

I am currently working from home during this pandemic and need a phone. However my order has been parked, I have no idea why and no one has got back to me about it? If this is going to take some time I will need to cancel my order and buy elsewhere as its urgent I have a phone for work. 

I have attempted to phone and can't get through. Can someone get back to me asap please.

Stacey

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Re: Parked order

Hi there Stacey

thanks for your post and welcome to forums.

Parked orders happen if the deal is no longer available, the item is out of stock or if you haven't passed the credit rating. Have our mobile team been in touch with you since your post?

Thanks,

Zoie

 

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