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Parked order

Hello,

I started a new plan with virgin media today for the order of the Iphone SE 2020 and it has been parked. I wanted to ask how this will be solved. Thank you,

Nathaniel 

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Re: Parked order

Good Afternoon nathie-1

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been having issues with your order being parked, have you now been advised why this was the case or has the phone now been delivered?

 

When orders are parked this is usually due to either a customer doesn't have a strong enough credit rating to take the handset with us on a loan agreement, the customer has issue incorrect details - such as mis-spelling of names, addresses or using a third party card holder as the payment method (which causes out fraud team to investigate) or if we're currently out of stock of the handset?

 

If this is still parked, are any of the above reasons a possibility why this may have been parked?

 

Kindest regards,

 

David_Bn 

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