Menu
Reply
Highlighted
  • 2
  • 0
  • 1
Joining in
234 Views
Message 1 of 26
Flag for a moderator

Parked order

Hi 

I placed an order for a new phone yesterday. I have received an email saying that someone will be in contact with me and my order is parked. 
I have tried phoning the contact number provided in this email multiple times and no one ever picked up the phone. 

Thank you 

Highlighted
  • 2
  • 0
  • 0
Joining in
205 Views
Message 2 of 26
Flag for a moderator

Re: Parked order

Im having the same issue and the help line is useless just a bot that sends me in a complete circle 

0 Kudos
Reply
Highlighted
  • 6.42K
  • 407
  • 408
Forum Team
Forum Team
186 Views
Message 3 of 26
Flag for a moderator

Re: Parked order

Hi Francescaplatt and Luis99, 

Thanks for your post and welcome to our community. 

Sorry you're having some issues with your order being parked, this ins't what we like to hear. 

I'll need to pop you both a personal message to take some details and see what's going on. 

I look forward to hearing back from you soon 🙂

Emma_C - Forum Team
0 Kudos
Reply
Highlighted
  • 2
  • 0
  • 1
Joining in
175 Views
Message 4 of 26
Flag for a moderator

Re: Parked order

Hi 

yes please thank you for your help

 

0 Kudos
Reply
Highlighted
  • 2.64K
  • 200
  • 268
Forum Team
Forum Team
171 Views
Message 5 of 26
Flag for a moderator

Re: Parked order

If you could respond to the private message, sent over by Emma, we can get this looked into.

The private message should show on the right hand side of your screen.

 

Regards

Steven_L 

0 Kudos
Reply
Highlighted
  • 4
  • 0
  • 0
Joining in
164 Views
Message 6 of 26
Flag for a moderator

Re: Parked order

Hi I was wondering what my order being parked means

0 Kudos
Reply
Highlighted
  • 10
  • 0
  • 0
Joining in
161 Views
Message 7 of 26
Flag for a moderator

Re: Parked order

Having the same issue of a parked order

0 Kudos
Reply
Highlighted
  • 2.17K
  • 89
  • 136
Forum Team
Forum Team
158 Views
Message 8 of 26
Flag for a moderator

Re: Parked order

HI Islalarge07, there could be a number of reasons why the order is parked, some examples are this are credit check, ineligible product, incorrect bank details etc. - Chris 

0 Kudos
Reply
Highlighted
  • 2.17K
  • 89
  • 136
Forum Team
Forum Team
157 Views
Message 9 of 26
Flag for a moderator

Re: Parked order

HI TjLeadbetter, have you managed to find out why the order was parked? - Chris 

0 Kudos
Reply
Highlighted
  • 4
  • 0
  • 0
Joining in
156 Views
Message 10 of 26
Flag for a moderator

Re: Parked order

How will I know if it is accepted or not

0 Kudos
Reply