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Parked order

Hi, ive purchased an iPhone XR with AirPods this morning and I received an email just after my order has been placed telling me there is a problem proceeding you order . 

When I logged into my virgin media and checked my order status it says it’s been parked and someone will contact me but I haven’t received a call yet but also telling me it will be delivered tomorrow (28-08-19) 

I need this new phone ASAP as my phone is no use anymore 

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Re: Parked order

Hi Vicki-jo30

 

Welcome to our community forum pages and thank you for posting.

 

We are sorry to hear about the issue with your order. We understand that this must be disappointing.

 

Have you received an update on this since your post?

 

If not please let us know as we'd like to see what we can do to help. 

David_Pn
Forum Team

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