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cazlockhart1210
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Parked order

Hi 

I placed an order for myself on Friday lunch time by talking to an agent on live chat said it had all gone through but then email said it was parked. 
placed an online order a few hours later for my husband and the same thing has happened. 
Nobody is helpful on the phone 

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That_E90_Guy
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Message 2 of 7
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Re: Parked order

Orders usually go to parked if there is an issue with credit check or some other issue that needs manually checking. Virgin should phone you to go through said extra checks. Dont hold your breathe though, plenty of threads on here where that hasnt happened. 

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cazlockhart1210
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Re: Parked order

I was told I’d passed the credit check so 🤷‍♀️ We will see. Just annoying it’s passed 48 hours so they haven’t met SLA either 

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That_E90_Guy
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Re: Parked order

Standard p*ss poor virgin media im afraid. Fingers crossed they call you soon. 

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Natalie_L
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Re: Parked order

Hi cazlockhart1210, 

Welcome to the Community and thank you for posting. 

I am very sorry to hear of the issues you have been facing with your order of the handset. We will be able to help. 

Just to confirm, are you a brand new customer or are these additional handsets? 

Thanks

 

Nat
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cazlockhart1210
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Re: Parked order

Hi

ive been a customer of virgin for 19 years, my husband is a new customer . 

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Natalie_L
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Re: Parked order

Thank you for your reply. 

With this being the case, I would like to take a look at the account and see if I can shine some light on this for you. 

I will pop a private message over to the purple envelope on the top right of this page now. 

Speak soon, 

 

Nat
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