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Charlotteheap5
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Parked order?

I ordered an upgrade on Friday for a new phone and my order is parked? And yesterday I can no longer log into my online account all it says is:

We’re sorry that you are unable to log in to Your Account at the moment.

If you have recently ordered a new Virgin Mobile phone or SIM and were super eager to get going, it might be that we are still verifying your details. This should be resolved soon, so please try again shortly.

However, if the issue persists or you’ve been registered for a while, please give us a call on 0345 6000 789* for more information.

*Please note standard charges apply. Please check with your network operator for rates.

tried to call virgin with no answer, can anyone please help 😕

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Chris_W1
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Re: Parked order?

Hi Charlotteheap5, thanks for the message and sorry to hear that you are having issues with the parked order and we want to get this resolved for you. We would need to look in to the account and this can be done by PM which we will send over now. Chris

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