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Parked order

I’m a new customer

I have ordered a phone 2 days before and it said there is a few checks needed and they will email me shortly but after hours I check on their website and it said my order is parked 
 What can I do? Should I wait?

thanks 

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Re: Parked order

Hi prinem8, 

 

Thank you for your post and welcome to the forums. 

 

Just as you stated it is always best to wait in this situation, as when you place an order online the system does need to do extra checks, when you call and do this they are all done there and then as an agent can complete it. We advised to normally wait 24-72 hours and if the team need to they would call and ask for more information. 

 

Is your order still parked? 

 

Cheers. 

Ryan_N - Forum Team - https://community.virginmedia.com/t5/custom/page/page-id/WelcomeGoodFolk
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