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chantalthompson
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Parked order longer than 48hrs

placed an order on the 21st and order has been parked ever since with no contact to discuss it. Have tried calling but my current phone is playing up so cuts out. Can anyone shed any light on what to do next?

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warriors292
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Re: Parked order longer than 48hrs

I've got the same problem was told I would receive a call but I'm still waiting, have you any idea what parked means?

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Forum Team
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Message 3 of 7
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Re: Parked order longer than 48hrs

 

Hi @chantalthompson, @warriors292,

 

Sorry to hear you're both waiting for an update on your parked orders.

 

An order can be parked for different reasons, it's usually where our system has needs further information or need to check something.

 

I can try and see why they are parked and will send you both a Private Message. Please reply back to it so I can take a look for you.

 

Thanks,

 

Lisa

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Message 4 of 7
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Re: Parked order longer than 48hrs

Hi CrazyHorse1,

 

I'll send you a Private Message as I'll need more information from you.

 

Please reply to it and I'll have a look.

 

Regards,

 

Lisa

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CrazyHorse1
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Message 5 of 7
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Re: Parked order longer than 48hrs

Thanks Lisa,

I have just tried sending you a DM with the answers to your questions but I am now being told that I have reached the limit of messages I can send and that I should try again later!

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jlw200
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Message 6 of 7
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Re: Parked order longer than 48hrs

hi lisa

sorry to ask on another post but ive got same problem, would it be possible to have a look at mine, thank you.

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Message 7 of 7
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Re: Parked order longer than 48hrs

Hi CrazyHorse1,

 

Can you try clearing you cookies and cache and try a different browser to see if this helps?

 

^Martin

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