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MelissaFx
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Parked order, awful service

Really really fed up of this diabolical service!! 

I placed my order on Monday morning, to be told I would be contacted in 24-48hrs and still nothing! 
I have been trying to get through on the phone for the past day with little luck.

when I finally got through I was told it was in the ‘back office’ and the advisor couldnt help me, at this point I requested to cancel she said she would process this and transfer me. 
still haven’t heard anything as the line got disconnected. 
anyone else had the same issue? Just want to get this order cancelled so I can go elsewhere.

 

thanks

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David_Bn
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Re: Parked order, awful service

Good Morning MelissaFx

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been having issues with a parked order.

 

Can you please advise me if you've been contacted in regards to the parked order since your post?

 

If you need further assistance, we'd be happy to look into this for you 

 

Kindest regards,

 

David_Bn

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