Virgin Media Community

[Sarahcarney80]

Ordered new phone online yesterday. It now appears my order is parked. I’ve had no communication re this. Can you advise why this is? 

[Zach_R]

Hi @Sarahcarney80,

Thank you for your post and welcome to our community forums. We're here to help.

I'm very sorry to hear that you're having some delays to the delivery of your mobile handset and are unsure as to why. So that I can look into this further for you, I'm going to send you a private message in a few moments.

Please respond to this at your earliest convenience and we can then proceed from there.

Thanks,