Parked Status

[ShannenC]

Hi

Can someone from Virgin please assist. I placed an order for a new phone contract deal and its showing the order status as parked? Can this be resolved please?

Thanks

Shannen

[Steven_L · Accepted solution]

Hey @ShannenC,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm sorry to hear that your recent order has been parked, I would be happy to take a look into this further for you but would need to confirm a few details via a private message, that I will drop over in a moment.
Please look out for the private message and we can get started.
Regards,
Steven_L