Virgin Media Community

[Wrighty58]

I've called today to upgrade my phone today and after 45 minutes of telling me that my new phone would be with me tomorrow Iwas told at the end of the call that I would now have to wait for a call to varify the order and the order has been parked?. I've been reading about parked orders and it hasn't filled me with confidence that this order will appear, anybody else had this?

[Matthew_ML]

Hey Wright58, thank you for reaching out and a warm welcome to our community. I am sorry to hear about your order.

I wold like to look into this personally for you, so I am going to send you a PM, please can you look out for a purple envelope. Thanks

[Ashvstoast]

Same problem here. Don't know whats going on.

[Matthew_ML]

Hello Ashvstoast, thanks for your post and a warm welcome to the community.

I am sorry to hear you are having a similar issues as Wright58 was.

I am going to send you a PM, please look out for the purple envelope. Thanks 

[Kath_F]

Hi Ashvstoast, 

Thanks for coming back to Matthew via private message. I've picked this up as he is out of the office currently. 

We're not able to cancel orders via the Community I'm afraid. If you wish to cancel you will need to give the team a call on 789 / 0345 600 0789. They will then be able to get things sorted for you. 

If you have any further queries, pop back and let us know. 

Take care and good luck with your other provider. 

Thanks,