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Becboo27
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Parked Order!

I placed an order on 26.08.21 and was given a delivery date of 2 days later! I still haven’t received the order but my app is now saying order parked and that I would receive a phone call from the team within 3 days of the order being placed!! Try 26 days later and still no phone call or order! 

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enlli
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Re: Parked Order!

Parked order is one of the biggest complaints on here.

Don't expect a phone call. 28 days is ridiculous. Bet they won't let you cancel it either.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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David_Bn
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Re: Parked Order!

Thanks for your post on our Community Forums @Becboo27, and a very warm welcome to you!

 

I'm terribly sorry to hear of the parked order, and for the frustration this has caused you

 

Check out the purple envelope in the top right hand corner for a private message from me

 

Kindest regards,

David_Bn

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