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Parked Order

Ordered an Iphone 11 contract on Thursday, haven't had any updates since, order status says parked

How long does it take to process an order? Tried calling multiple times but lines too busy

Is it possible to cancel parked order?

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Re: Parked Order

Hi Xsvmx, 

Thanks for your post and welcome to our community. 

 

Very sorry that your order has been parked, I can appreciate you're keen to know why. 

Orders can be parked due to the information you've given us being incorrect, the phone might now be out of stock or that he credit check means we can't offer you that particular phone. 


In these cases we'd aim to contact you within 48 working hours, has this since happened?

If not please let us know and we can advise further from here 🙂

Emma_C - Forum Team
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Re: Parked Order

Hi Emma, could you help me with my parked order issue too? https://community.virginmedia.com/t5/Virgin-Mobile/Order-Parked-desperately-need-phone/m-p/4371350#M...

It's been over a week and i'm stuck without a phone, unable to call or contact anyone
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Re: Parked Order

Really sorry that we hadn't got round to your post yet @pwb10, we can certainly have a look from here. 

I'll pop you a message now and we'll take it from there. 

Thanks

Emma_C - Forum Team
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