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Parked Order

I ordered a mobile on Sunday which I need urgently as my phone is broken. It is now parked and I have tried to get hold of someone about this for two days with no joy. I can't cancel it as there is no option and I can't get it. I wish I bought it from somewhere that would honour their promise and deliver it within 24hrs. How do I get it, or cancel it so I can go and buy a phone!!!

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Re: Parked Order

Having had no replies, and essentially getting nowhere. And having read so many more posts from people in my position, I have reported this 'parked order' issue to Trading Standards this morning, as I'm not sure that Virgin Mobile are acting entirely in line with consumer rights!

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Re: Parked Order

Hi JDav78,

 

Thanks for your post and welcome to the community.

 

I'm sorry your order has been parked when you really need a phone. I can appreciate you're keen to understand what is happening.

 

An order is usually parked due to our team needing more information from you or having to run some extra checks.

 

I will pop you a private message in case you haven't heard back from our team yet, and I can help you.

 

I'll speak to you there.

 

Thanks

 

Melissa 

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