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Parked Order

Hi everyone,

I have ordered a new phone from virgin media and it had given me a reference number for my order when I checked the status of it I have seen it says parked, obviously due to the circumstances I can understand it won’t be looked at as quickly but I was wondering if anyone could explain why or have some advice about this.

 

Many thanks ! 

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Re: Parked Order

Hi chloe__2000,

 

Thanks for your post and welcome to the community forums. Sorry to hear that your mobile phone order has been parked. Parked orders can occur if the details on the order do not match the details that already exists in the system. This can occur if the order was meant to be a gift or delivered to an alternative address, for example. These may require additional checks and could add extra days to processing your order. hope this helps.

If not, there are a few things we can do from within the community forums, we can confirm why it's parked or cancel the park however we are unable to complete sales transactions (credit checks, take payments etc). This would still require going through the correct channels by phone.

 

Cheers,

Corey C
 

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Re: Parked Order

Hi ordered a phone iPhone 12 pro max and the order has been parked not very happy about this because I had no notice no text or email I had to log in my account to find this out I am deviated as I should be receiving it on the 13th of November 

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Re: Parked Order

Good morning @Hahim439 

 

Welcome to the forums and thank you for taking the time to post. 

 

As Cory has advised above, It isn't unseal for us to park an order, if we are running further checks, this will be for a number of reasons. 

 

When did you take out the contract for the phone?

 

Kind regards,

Zak_M  

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Re: Parked Order

I ordered it a week ago and it said it should be hear today but it says it’s parked can it still come if it’s parked 

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Re: Parked Order

Thank you for coming back to me @Hahim439 

 

It would not be sent if the order is still parked. 

 

I can check the reasons for this - I will drop you a PM for the information. 

 

Kind regards,

Zak_M

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Re: Parked Order

Thank u Zak I need to get to the bottom of this I am not very happy about this as I preorder this phone so it should come today but it won’t because it says it’s parked how we can sort this 

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