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Elnor2299
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Parked Mobile Order

Has anyone ever actually heard back from Virgin Mobile after a "Parked" order?

I have tried to contact CS and they have said because it is not a new order they cannot help me? 

Can someone shed some light please?

Ref: 100001156081105

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Emily_G
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Re: Parked Mobile Order

Thank you for your post and welcome to our community.

 

With a parked order this could be down to a few reasons including needing to confirm information for the credit check. 

 

I would advise contacting the sales team in regards to this and not the customer service team if this is a new account order.

 

Thanks, Emily.

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