Paris no network

[456m654]

Hi

I’ve arrived in Paris this afternoon on business and have no network coverage.

ive noticed that I am not alone and Virgin should have sent out another SIM card early October or at least contacted customers.

is this correct? Or am I missing something obvious.

ive tried switching on and off and checking roaming etc……

many thanks anyone who can help

[Zach_R · Accepted solution]

Hi @456m654,
 

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear you're having a bit of trouble roaming in Paris today. Did you activate Roaming before you left the UK? Have you been able to use Roaming services in the past?

Thanks,
 

[456m654]

Hi yes roaming is always activated.

3rd trip to Europe since September and no previous issues

[Zach_R]

Hi @456m654,

What model of handset do you have?

Thanks,
 

[456m654]

Hi 

iPhone 7 

[enlli]

Maybe worth trying this from roaming advice

• Select Settings from the Home Screen
• Select Mobile Data
• Select SIM Applications
• Select Roaming
• Select Select Mode
• Select Manual
• Select International

[456m654]

Enlli 

thank you for your help that seems to have worked 

[enlli]

Great. Just change it back to National or Automatic on your return

[David_Bn]

Excellent news @456m654, and thank you @enlli for that little hack - very handy for someone like myself, who isn't an IPhone user!

Kindest regards,

David_Bn