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456m654
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Paris no network

Hi

I’ve arrived in Paris this afternoon on business and have no network coverage.

ive noticed that I am not alone and Virgin should have sent out another SIM card early October or at least contacted customers.

is this correct? Or am I missing something obvious.

ive tried switching on and off and checking roaming etc……

many thanks anyone who can help

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Zach_R
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Re: Paris no network

Hi @456m654,
 

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear you're having a bit of trouble roaming in Paris today. Did you activate Roaming before you left the UK? Have you been able to use Roaming services in the past?

Thanks,
 



Zach - Forum Team


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456m654
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Re: Paris no network

Hi yes roaming is always activated.

3rd trip to Europe since September and no previous issues

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Zach_R
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Re: Paris no network

Hi @456m654,

What model of handset do you have?

Thanks,
 



Zach - Forum Team


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456m654
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Re: Paris no network

Hi 

iPhone 7 

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enlli
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Re: Paris no network

Maybe worth trying this from roaming advice

  • Select Settings from the Home Screen
  • Select Mobile Data
  • Select SIM Applications
  • Select Roaming
  • Select Select Mode
  • Select Manual
  • Select International

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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456m654
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Re: Paris no network

Enlli 

thank you for your help that seems to have worked 

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enlli
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Re: Paris no network

Great. Just change it back to National or Automatic on your return

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David_Bn
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Re: Paris no network

Excellent news @456m654, and thank you @enlli for that little hack - very handy for someone like myself, who isn't an IPhone user!

Kindest regards,

David_Bn

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