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Paulpal67
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Parental controls

I can't access wm hill on my data. I log into my account and then a yellow box appears and says give our team a call. Appreciate any help

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newapollo
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Re: Parental controls

Hi Paulpal67,

Have you tried logging into your online mobile account https://mobile.virginmedia.com/ecare/login 

Click on Manage Device > Manage Services and turn off Parental Controls.

If it's already set to off turn it on then off again.

You might need to reboot your mobile for the changes to come into effect.

Clipboard01.jpg

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


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Paulpal67
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Re: Parental controls

Hi there and thank you for your response. I log in and there is no manage device. All i see is view bill and change my profile.

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newapollo
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Re: Parental controls

Hi again Paulpal67,

When you log into  the online mobile account, it opens on the Overview page, which is highlighted in red on the navigation bar.

.On the same navigation tab is Billing > Recent Usage > Payments > Plan and Device > Benefits > Upgrades

Click on Plan and Device in the navigation bar, then using the screenshot from my original post under Manage Services you will see another navigation bar with tabs for Overview > Change Plan > Manage Add-ons > Manage Services > Phone Repairs.

Click on the Manage Services tab.

Clipboard01.jpg

 

 

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Paulpal67
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Re: Parental controls

👍 Thank you

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