Parental controls still active when switched off

[R1ven]

Hi, 

I am having the same issue. Tried multiple browsers and have called the tech helpline twice with no fix.

I recently started a new contract after my old one expired, think this might be the issue. Child safe and virus safe are both showing as off when I check settings, but if I try and change it I get an error message that "changes could not be saved, try again later".

Can someone please help?

Anthony 

[Chris_W1]

Hi R1ven, thanks for the message and welcome to the forums. 

I am sorry to hear that you are having issues with the parental controls and will send you a PM so that this can be looked into further. 

Kind regards, Chris. 

[Chris_W1]

Hi R1ven, thanks for the message. I am happy to see that this is on the way to becoming resolved. If you need anything further don't hesitate to get in touch. - Chris.