On the 5th of November, unknown to me and through no fault of mine Virgin took the decision to deactivate my mobile number!
I have spent many hours trying to talk to various Virgin technical teams to get my mobile number reactivated. Every time I call I am told a different story and they now sate they cannot reactivate my original mobile number.
To say that this is very stressful and very annoying is a understatement. I cant believe that a company that spend 100's of millions of pounds on IT infrastructure/systems does not have the capability to resolve this issue
Very Very POOR.....................................
Your allowance: Unlimited Virgin mobile minutes, Unlimited Data, Unlimited Texts, Unlimited Minutes
But they needed a separate DD for the mobile as well but is only £0 invoiced every month.
This DD got messed up, I have a new DD in place now for the Mobile and I was told everything would be fine, but yet another person has now stated that was incorrect and my number has gone..............