Virgin Media Community

[rocking_rooster]

My wife's Virgin phone has locked her out and will not accept her PIN.  It seems that we will need a personal unlocking key (PUK) to regain access. I know how to find the PUK in the online account details but the problem is that despite having had a Virgin Mobile phone for many years, my wife has never set up an online account of her own. Neither do we still have the packaging her SIM came in. She can't go in now and create an online account to access the details as it requires access to her phone which of course she doesn’t currently have.

Is there any other way we can obtain the PUK please?

[Steven_L]

Hey rocking_rooster,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your wife's handset, I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[Steven_L]

Thanks rocking_rooster, the code should be with you very soon.

Please let us know if you have any issues with the code. 

Kind Regards,

Steven_L