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Tuning in

My phone was blocked as phone was missing.   I used FIND MY  MOBILE and visited a house, got my phone back.  

I ordered a new SIM, 5 days later still not here.

All advice is to "just call" "just text" - Virgin Chat is error 404 page.  

at my wits end to resolve and no phone.  Can't do my job, losing money.

I need my existing Sim reactivated.


The website is purposely a maze of time - and no help.


Tuning in

1. Phone missing.

2. chased phone, called phone, left message on phone.   

3. cancelled sim, expecting quickly.

4. Managed to get phone back by visiting location.

5. no phone as sim replaced.

6. phone back - sim not working.

7. no way of contacting Virgin as website is apalling.

8. stuck.  losing money as no phone.

Hi @Gagstar

Welcome to our community forums and thank you for your first posts.

Sorry to hear you are having issues with your sim since recovering your mobile. We can understand the inconvenience caused and we want to best help. I have sent you a private message to further look into this. Please look out for the purple envelope and provide a response when you can.


Forum Team

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