Virgin Media Community

[Osusana]

Hi  - I’m currently in the US and received a voicemail that I cannot access. I did not know, or have never been advised that I needed a PIN when abroad, I really need to check this voicemail, how do I do this please?

I have tried the last 4 digits of my number and 7890 but neither work.

Please help

Thanks

[Steven_L]

Hey @Osusana,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I would be happy to take a further look into this for you and get a new pin sent out to you but would need to confirm a few details over via private message, please look out for my message and we can get started.

Regards,

Steven_L

[Osusana]

Thanks Steven, I have no messages from you to reply to as yet.

Happy to provide whatever information is needed 

[Steven_L]

Thanks for confirming your details @Osusana.

I have made a request for a new voicemail pin to be sent out to you via text message, this should be with you in the next few minutes.

Please let me know, if you dont get the text message.

Regards,

Steven_L

[Osusana]

Thank you, all sorted now

[Steven_L]

Thanks for letting me know @Osusana and glad that I could help to get this sorted for you. ^SL