on 22-02-2023 14:52
Hi. I am in Spain and cannot access my voicemail. It is asking for a PIN, which I don’t have. Tried calling 789 but can’t get through. Please advice, thanks.
[MOD EDIT: Subject title changed for clarity]
on 22-02-2023 15:15
Thanks for using the forums to get this issue with your mobile voicemail services looked into whilst you're in sunny Spain, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you 🌞
I firstly have a link here which has helpful information in relation to your Voicemail PIN 👉 Virgin Mobile Voicemail
Please take a look and follow the information it provides, then let me know how you get on 🙂
If the information in the link doesn't help, I can try to assist within a PM, however as you're abroad at the moment any changes we make remotely are not guaranteed to work as you're not on the UK network at the moment.
on 22-02-2023 15:19
Hi Megan, thanks I did try that guidance you pointed to but I am not given the options described and it simply locks my access to the voicemail if I put in an incorrect PIN.
on 22-02-2023 15:34
Thanks for coming back to me after trying the tips in that link, I am sorry it didn't help in this instance!
I'll get a PM send over to you now 🙂
on 28-02-2023 09:26
Thanks for chatting with me in our PM's, I am glad I managed to get this Voicemail issue sorted for you whilst you're outside of the UK 😁
I hope you have a lovely time.