Virgin Media Community

[Hokabear70]

So I’m in Canada, been left a voicemail by Canada Public Health about random Covid testing and can’t access the message because I need to put a PIN in to access them. Never used a PIN and it’s cost me £10 for my account to be frozen… this is ridiculous! How do I urgently reset the PIN, any help would be greatly appreciated. 

[Zoie_P]

Hi Hokabear70, 

Thank you for your post and welcome to our forums 🙂 

I am so sorry to hear you are having issues you accessing your voicemail.

Did you set up a voicemail pin before going abroad? 

If so you can see how to change or reset it here.

Keep us posted 🙂

Zoie

[Hokabear70]

No I didn’t set up a PIN before I left because I didn’t realise you had to have a PIN for voicemail. I’ve never had to use a PIN in the U.K. and never been told I’d have to set one up if wanting to access messages when abroad. Very frustrating: 

[Zoie_P]

Thank you for your reply, and I am sorry you feel this way, I can see if I can rest this form my end and will pop you over a PM 🙂

Keep an eye out for the purple envelope.

Zoie

[Hokabear70]

Thanks, I really appreciate it 👍