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Robinham57
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PAYG sim replaced twice still not working

How do you get a working replacement sim had 2 both not working

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Emma_C
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Re: PAYG sim replaced twice still not working

Hi Robinham57, 

Really sorry that the new SIM cards we've sent aren't working, I can fully appreciate the frustration. 

Can I ask what is happening with the SIM cards when you put them in?

Do you get a specific error message at all like "SIM not valid" or "SOS / No Service" 

Let us know so we can assist further. 

Thanks. 

Emma_C - Forum Team
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Robinham57
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Re: PAYG sim replaced twice still not working

Finally sorted SIM got switched on at your end .....one staff member excellent ....

seven others couldn’t figure out the problem 😱

so managed to save a few strands of my hair !

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Emma_C
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Re: PAYG sim replaced twice still not working

Glad to hear that this has now been sorted for you and we do appreciate the feedback on the amount of agents it took to get to the bottom of this. 

Glad you've been able to keep some hair through out this experience. 

Do let us know if you need anything else. 

Emma_C - Forum Team
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