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virmediasucks20
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PAYG new sim not arrived - Virgin lie

can someone from virgin PM me.

virgin text messaged me saying I have to insert new payg sim they send out... never received , virgin lied to me in there texts.

So I order on line twice.. still new sim still not arrived , my phone now cut off, need phone in times of corona virus emergency. 

when I phone virgin direct they can ask me if I am an account holder , no I am PAYG , they say there is no space in there computer system to say I am not an account holder , so I need to say I am an account holder which is telling me to lie.

can the gods of virgin on high please tell me what is going on. 

Fhank you 

 

 

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enlli
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Message 2 of 9
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Re: PAYG new sim not arrived - Virgin lie

You are probably one of those old payg accounts that never had to register. So you first need to create an online account.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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virmediasucks20
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Re: PAYG new sim not arrived - Virgin lie

Can a member of virgin media reply to my thread please. 

I have had two bot replies which tell me to post on this thread instead of a PM.

wth I can not put up private confidential account information on a public forum. 

My kingdom for a human being.

Thank you

Virgin media currently score neg10 out of 10 

 

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virmediasucks20
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Message 4 of 9
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Can an employee of Virgin Media please reply to my post

Can a member of virgin media reply to my thread please. 

I have had two bot replies which tell me to post on this thread instead of a PM.

wth I can not put up private confidential account information on a public forum. 

My kingdom for a human being.

Thank you

Virgin media currently score neg10 out of 10 

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dannylau
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Message 5 of 9
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Re: PAYG new sim not arrived - Virgin lie

You don't private message virgin reps unless they ask you to, if you wait patently someone from Virgin will get back to you 

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Emma_C
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Message 6 of 9
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Re: Can an employee of Virgin Media please reply to my post

Hi Virginmediasucks20, 

 

Thanks for your post and welcome to our community. 

Very sorry you're having some issues with getting a new SIM card, we'd certainly love to help. 

I'm going to have to pop you a private message and take some details, I'll do this now and I look forward to hearing back from you soon. 

 

Thanks

 

Emma_C - Forum Team
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Emma_C
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Re: PAYG new sim not arrived - Virgin lie

It looks a while @virmediasucks20, but we got there! 

Glad we finally got this sorted for you and the services are up and running again. 

Let us know if you need anything else. 

Emma_C - Forum Team
virmediasucks20
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Re: PAYG new sim not arrived - Virgin lie

5 months of personal torture, but glad we kept at it Emma Stockholm Syndrome. Thank you.

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Emma_C
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Re: PAYG new sim not arrived - Virgin lie

Not a problem! 🙂 

Emma_C - Forum Team
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