The following was posted in reply to a post by John_GS in a thread titled 'Cant contact 789 about PAC and remaining balance' which contained messages from this thread.
Hi John_GS,
I replied to your PM on Thursday, and then sent further replies / messages on Friday and Saturday. Did you not receive these messages?
I used the reply button under your private message to reply - should I have done something else?
I have sent another reply to your private message this morning. Have you received that?
As I had not heard anything from you after my reply to your PM, and with the January 11 date getting closer and closer, I rang 789 again yesterday. The lady I spoke to said she processed a refund to the card on my account - I have checked my card account balance and this is not yet showing, but my virgin account balance is now showing as 0.00. Transactions sometimes take a day or two to show on my card account, so I will check again tomorrow.
In the same conversation yesterday, the lady said that the PAC code could not be processed after the PAYG service is ended - this was the information I had asked about in this separate Community post.
I then saw a post by your colleague Lee_R in another thread which provided different information (see below).
Please would you confirm that as long as I initiate the transfer process with another provider tomorrow, Monday 10 January, the transfer will be processed / completed by Virgin's system on January 11 or later.
I can of course request the transfer online today, but no provider I could find can start to process a transfer on a Sunday so effectively the process would be start on 10 January.
What would happen if the other provider has an issue and they tried to start the process on January 11 or January 12?
Post by Lee_R re
'Re: Ending of Pay As You Go
13 minutes ago
Hi @keystone, thanks for getting back to us.
If your number port is scheduled for 11th, please don't worry. That should go across fine. You have a week to do so from when the service terminates. You won't be able to use your SIM to make calls etc from the end date, though. I hope this reassures you.
Regards
Lee_R