PAYG Refund

[FedUp71]

I went to use my PAYG mobile today which I keep in the car for emergencies and found no service. I now see that the service was pulled in January. I received no notification of this and now need to claim a refund of my credit. Can anyone on here help me with this?

Thanks.

[Hayley_S]

Hello @FedUp71,

Welcome back, thanks for posting.

I am sorry to see this.

We sent notification out to everyone who is on PAYG.

I will send you a private message, please get back to me when you can.

Many thanks,

[Hayley_S · Accepted solution]

Hello @FedUp71,

Thank you for confirming your details in private.

I have found that you was notified 12 times since August last year via SMS message, regarding the closure of PAYG. The money was then transferred to a charity. However I have requested for a cheque refund for the remaining balance that was on your account. This should come to you in the next 10 days.

Many thanks,

[FedUp71]

Thank you Hayley.

I did not see any of the text messages as I keep the phone in the car and only turn it on now and then, and when I turned it on today the service had already been withdrawn.

Anyway, many thanks for your help with this. You've sorted  everything really quickly.

[Hayley_S]

That is understandable @FedUp71, I am glad I was able to get this sorted for you.

I hope you have a lovely rest of the night! 

Many thanks,