Virgin Media Community

[littleme67]

Hello

I was given the PAC code to then give to my new provider, since of course the date I was given for the stopping of my Virgin PAYG sim was stopped today - 11th January

All worked well and I have now got my usual mobile number with the new provider. 

As it was stated the PAC number needed to be obtained and given to the new provider before the cut off date, today. I of course did that. 

How now please can I get the £11.15 refund that is on my Virgin account?. 

Naturally I can't afford to lose that much money. 

Any help I will be very grateful for. (I have tried phoning 789 but not managed to get through for many many tries. 

[Martin_N · Accepted solution]

Hi littleme67,

Thank you for your post and welcome to the community. 

We can certainly look into this for you. 

I have attempted to locate your account on our side via your profile but have been unsuccessful. 

So I will private message you to get some details. 

^Martin

[littleme67]

Hello Martin

Thank you so much for the help you have given to me on private message.

So very happy I am. 🙂

Enjoy the rest of your day.

Littleme67

[Martin_N]

Hi littleme67,

Thank you for chatting with me over Private Message. 

That has all been processed for you. 

You're more than welcome.

I hope you enjoy the rest of your day too. 

^Martin