Virgin Media Community

[Gaar143]

Hello I have ordered a mobile phone and seemed to go through ok then I look at the order status it says parked is this because I have been declined? Or due to this covid 19 there’s a delay? Can anyone help me? Can’t seem to get live chat or a phone conversation with anyone????

[Kippies · Accepted solution]

Its exactly what it says- parked.

It will have to go through credit check, security and whatever other process VM see fit to put in place. Wait.

[Gaar143]

Thanks for your rude reply who ever you are it just doesn’t state what’s happening that was all. 

[apcyberax]

how was that a rude reply. it answered your question perfectly. You order is packed while security and credit checks are done.

[aishadare30]

hi virgin media 
it said that my phone is parked and orded but they have not sent me an email to confirmed if its coming ,so does that mean is still coming

[ACundy]

I had this on an order I placed on Saturday. I had a text chat with them yesterday and they said someone would ring me today. Just checked my order and the phone is being dispatched. I assume they couldn't complete the checks at the weekend. If the message said something like "We need to complete credit checks but as your order was made at the weekend and we are unable to do this until Monday" all would have been clear. "Parked" could be one of many things and makes one worry.