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,,PARKED ORDER'' ?

On 1st of june 2020 I ordered An a oppo find x2 neo on pay monthly contract and I was supposed to  

get my order today and When I checked the status of my order it said my order been ,,Parked''

and when I was trying to phone Virgin mobile but no one answerd, and one more thing on the day I 

ordered this phone I gotten a notifacation that someone from Virgin Mobile should phone me or send 

me an email within couple days but no one still phoned me or emailed me.

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Re: ,,PARKED ORDER'' ?

Hi SimonCZ7, 

 

Thank you for your post and welcome to the forums. 

 

When taking an order out online, these orders do go through extra checks, including credit checks. They can take up to 72 hours, if the team need any more information from you, they would contact you. I can see from your post that this is not the case. I would need to look into this for you and advise on the reason. 

 

I will send you a private message to check. 

 

Cheers. 

Ryan_N - Forum Team
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