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PARKED ORDER

I ordered an iphone 11 and airpods on a monthly contract for 36 months however it just said parked and for 24 hours i have been googling emailing calling and nothing i’m disgusted in the customer service there was one lady that helped me on the phone to understand the minutes and data but other than i’m confused what is parked and why can i not see a reason or things to everything is so limited i need the phone by monday

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