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fraser17
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PAC required on old SIM

Hi, I have not received a new purple SIM and would like a PAC code please?

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FrogCF
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Re: PAC required on old SIM

Hi,


You can get a PAC in a few ways:

Sign in to your online account and select Switching to make your request
Text ‘PAC’ and your date of birth (in DD/MM/YYYY format) to 65075 For example: PAC 01/03/1984
If you have multiple numbers on your account, you can only request a PAC by calling us or through your online account. You can switch multiple numbers at the same time.
I work for Virgin Media - but all opinions posted here are my own
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fraser17
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Re: PAC required on old SIM

Thanks for your attempt to help, but that doesn't work, I have read on these forums that it's because I don't have a new sim and need to cancel the sim migration and get my PAC code.

Can anyone from Virgin Media help me please?

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Gareth_L
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Re: PAC required on old SIM

Hello fraser17


Thanks for your post 
Sorry to hear about the issue you are having with getting your PAC Code

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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fraser17
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Re: PAC required on old SIM

Actually, i managed to get this sorted eventually over the phone, i got lucky and having spent the whole day on Friday on the phone finally speaking to a manager with no joy, on Monday the helpline person sorted it straight away.

Now i am having no luck with the unlock code they gave me for my Nokia 2600-c2, I have the instructions about how to enter it, but the code is not accepted, shame as i love that old phone and don't want to have to buy a new one.

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Gareth_L
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Re: PAC required on old SIM

Hello fraser17

Thanks for letting us know it's all been sorted 

Can you please check and reply back to the private message I sent you

We have replacement phones available for customer in your situation with the Nokia phone

Gareth_L

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fraser17
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Re: PAC required on old SIM

Hi Gareth, in response to your message below and your previous help: I have the PAC now from the helpline, but the old phone is still locked to Virgin, so is pretty much useless. 
You said you'd send out an unlocked replacement phone which would be a great help, thanks for that I look forward to receiving it, I'll be able to keep my existing phone number then.
 
 
 
Re: PAC required on old SIM

Hello fraser17

Thanks for letting us know it's all been sorted 

Can you please check and reply back to the private message I sent you

We have replacement phones available for customer in your situation with the Nokia phone

Gareth L

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