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PAC code

hoadyrhodey
Joining in

on ‎15-10-2022 21:50

Hi,

i have a issue with regards to switching my daughters mobile number from virgin to another network as she wants to keep the same number for banking apps etc. i requested what i thought was a PAC code online and it was sent to her mobile number and she passed it on to her new network. As it turned out it was a STAC code, now the new network says the STAC has deactivated the number and now needs it it re-activated and a correct PAC sent as it is still with virgin, Virgin say the number is no longer theirs and cannot or wont re-activate it even-though it is still within the the 30 day window. Does anyone have any suggestions..

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Paul_DN
Forum Team
Forum Team

on ‎16-10-2022 09:43

Hi hoadyrhodey,

Thank you for reaching out to us in our community and welcome, sorry to hear you received a STAC code instead of a PAC and now the number has been cancelled, I will be more than happy to try to help and see if it is possible to check the number back so your daughter can request a PAC code, I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.

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