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PAC code

Joining in


i have a issue with regards to switching my daughters mobile number from virgin to another network as she wants to keep the same number for banking apps etc. i requested what i thought was a PAC code online and it was sent to her mobile number and she passed it on to her new network. As it turned out it was a STAC code, now the new network says the STAC has deactivated the number and now needs it it re-activated and a correct PAC sent as it is still with virgin, Virgin say the number is no longer theirs and cannot or wont re-activate it even-though it is still within the the 30 day window. Does anyone have any suggestions..


Forum Team
Forum Team

Hi hoadyrhodey,

Thank you for reaching out to us in our community and welcome, sorry to hear you received a STAC code instead of a PAC and now the number has been cancelled, I will be more than happy to try to help and see if it is possible to check the number back so your daughter can request a PAC code, I will send you an invite into a private chat, once received please click on the purple envelope to accept.