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19Linden
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PAC code

Just received new virgin sim, got my phone unlocked from previous network and have received PAC code to carry my old number over to Virgin mobile, phoned 789, just automated service can not give PAC code, even tried the app. But asking for secret question which I don’t know. Saw similar post’s with same issues, can any one help.

regards

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John_GS
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Re: PAC code

Hi 19Linden

 

Thanks for posting and welcome to the community.

 

My apologies for the delayed reply. Have you managed to port in your number? Also for the online account, the security answer is often the same answer as the telephone password if that helps?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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