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PAC code

have joined virgin yesterday and rang in my pac code when does it change over because when my number rings on old phone it also rings on new phone but they both have different numbers  . I have also received a email telly me I owe £11  seeing as I haven’t used the phone yet I am confused. Not very impressed

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Re: PAC code

Hi Nannyginge234, 

Thanks for your post and welcome to our community. 

When you bring your number over to us it will still be the Virgin Mobile SIM card you need to use. 

Can I ask what handset you're using? 

 

Has this been sorted since your post? 

In regards to the bill, as soon as you order your SIM you'll receive a bill within a few days. This is because the SIM will come with all allowances loaded on it to to use once you're up and running. 

 

Emma_C - Forum Team
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