You have sent my Mum a new SIM card which we now have to use. My mum has quite an old handset Which is only for calls and texts. The new SIM card does not work in my mums phone it just says insert correct SIM.
I have given up trying to get hold of anyone to help us and now have turned to this forum.
My mum does not want to change her phone so I’m trying to change network. I have now found out that I can’t request a pac code until the new SIM card is activated but I can’t do that because the phone won’t accept it.
Can someone please help me with this. Either make the possible for me to get a pac code or allow my mum to keep using her old SIM card.