I have been eceiving text messages for a month now saying a new SIM card is on its way. Until now I have not received anything. I have been with Virgin mobile since 1999 and have two numbers that I use both personally and privately and what to keep. I was told I needed to request a PAC via text. That did not work because oops Virgin have technical problems. I tried calling but oops all call centres are closed. I sent a text and received a link that took me back to the website that tells me I cannot request a PAC until I receive my new SIM! With a call waiting time estimated at 45 minutes, I held on for an hour and a half before finally giving up, as there really does not seem to be anyone there! As I still have credit but not enough to make a call or send a text, a PAC is what I need not SIM.